Return and Refund Policy
The following returns policy applies to all items sold on Colostrum New Zealand.
If you are not fully satisfied with your unopened purchase, return it. It's easy! You may return it with the original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price, less fees depending on payment method used.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
-Was in a physically damaged condition at the time of delivery.
-Has one or more parts of accessories missing.
-Does not match with what was ordered.
Items must be returned in the original manufacturer's packaging. Product purchased must be unopened.
Shipping returns
To return your product, you should mail your product to:
35 Gordon Davies Lane
Huntington, Hamilton, Waikato 3210
New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Contact Us for questions related to refunds and returns.
